Question 1

What is Mass Additive?

Accepted Answer

Mass Additive is a leading provider of additive manufacturing solutions, offering high-quality 3D printing services for prototyping, production, and custom parts across various industries.

Question 2

What file formats do you accept?

Accepted Answer

We accept common 3D file formats such as STL, OBJ, STEP, and SolidWorks. Ensure your files are properly formatted and include all necessary details before submission. 
Visit our CAD Format page for a preferred list

They can be uploaded through our Quote Form

Question 3

Do you offer design services?

Accepted Answer

Yes, our team can assist with 3D modeling and design optimization to ensure your parts are print-ready and meet your specifications. We use SolidWorks for your 3D models and drawings.

Question 4

What materials can you print with?

Accepted Answer

We offer a wide range of materials, including PLA, ABS, ASA, PETG, TPU, PPS-CF10 and many others using FFF (FDM) technologies.

We also offer resin printing using DLP technologies using Loctite 3D and other major resins

Contact us for specific material requirements or advanced options through our Contact Form or Quote Form.

Question 5

How long does it take to complete a 3D printing order?

Accepted Answer

Turnaround time depends on the complexity, size, and quantity of your order. Standard orders typically take 3-7 business days. Expedited options are available upon request.

Question 6

What industries do you serve?

Accepted Answer

Our solutions are tailored to meet the unique needs of each sector.

Question 7

How can I get a quote?

Accepted Answer

You can request a quote by uploading your 3D files through our Quote Form or contacting our team directly at Contact Us

Question 8

What are your shipping options?

Accepted Answer

We offer standard and express shipping throughout the US.

Shipping costs and delivery times are provided during the quoting process.

Your shipping account can also be used for your convenience.

Question 9

Do you offer bulk discounts?

Accepted Answer

Yes, we provide discounts for large orders. Please contact our sales team to discuss your project and pricing details. You can do this through our Quote Form or Contact Form

Question 10

How do I contact customer support?

Accepted Answer

You can reach us via email at support@massadditive.com or through our Contact Form on the website. We're here to help!

FAQ